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- Parent inquiries will first be directed to the Parent Relations Coordinator.
- The Parent Relations Coordinator will fill in the “Parent Inquiry Form” with all pertinent information.
- The Parent Relations Coordinator will address the parent inquiry and respond to the parent no later than 48 hours.
- If the inquiry cannot be resolved by the Parent Relations Coordinator, then he/she will email the appropriate staff member. Based on the inquiry, an email will be sent to the concerned staff. If it is an academic concern, it will be sent to the For behavior concerns including attendance, the email will be sent to the pastoral care. If the complaint is against a specific member of staff and parents believe that the complaint is of a serious nature, they may make the complaint to the Senior Leadership Team.
- The designated staff member will then contact the parent within 48 hours. The staff member will be responsible for scheduling any meetings with the parent.
- The staff member will fill in the “Parent Inquiry Form” according to the appropriate action taken to resolve the concern.
- If the inquiry or concern cannot be resolved at this time, it will be escalated to a member of the Senior Leadership team.
Meeting Requests:
Staff members can meet with parents if an appointment has been made. If there is an emergency and the staff member is available, the meeting can be held without an appointment.
contact email : prc@dubai-sms.com
